Shipping policy

Shipping Policy

We currently ship to addresses within the United Kingdom.

Processing Time

Orders are processed and dispatched within 1–2 business days of payment confirmation.

Delivery Time

As products are shipped from our partner facility in Japan, delivery typically takes 7–14 business days. You will receive a tracking number by email once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete payment.

Customs and Import Charges

For most orders, all duties and import VAT are included in the price you pay at checkout, so you will not be charged anything further on delivery. In some cases, your order may be subject to additional import duties or taxes charged by UK customs; if this applies to your order, we will inform you before dispatch.

Damaged or Lost Parcels

If your parcel arrives damaged or does not arrive, please contact us at [support email] within 14 days of the expected delivery date so we can investigate and arrange a replacement or refund.